Shipping policy
Shipping Policy – Pet & Nest
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Shipping Time Estimates
We work with trusted global fulfillment partners and ship directly from our suppliers to offer the best prices and worldwide delivery.
Estimated delivery times:
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United States: 7–15 business days
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Canada: 10–20 business days
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International: 15–30 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, weather conditions, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Promotional free shipping may be offered on selected orders or during special campaigns.
Tracking Information
All orders include tracked shipping.
Tracking information will be sent via email once your order ships.
Please allow 24–72 hours for tracking updates to appear.
Shipping Delays
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to factors beyond our control such as customs inspections, courier delays, or high demand periods.
Shipping delays within the estimated delivery window are not eligible for refunds.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us within 12 hours of placing your order.
Lost or Damaged Packages
If your package arrives damaged or is confirmed lost in transit, please contact us immediately at:
support@petnnest.com
We will investigate and offer a replacement or full refund when appropriate.
Contact
For any shipping-related questions, please contact:
support@petnnest.com